1. Who we are

DIYTravel is a trading name of Applit Ltd, a company registered in England and Wales under company number 17236584, with its registered office at 124 City Road, London, England, EC1V 2NX. These terms are an agreement between you and that company, which these terms call “DIYTravel”, “we” or “us”.

If you have questions about these terms, contact us at support@diytravel.io.

2. What the service is

DIYTravel is a travel planning tool. We help you discover destinations, build itineraries, and find booking links. We are not a travel agent, tour operator, or booking platform. We do not sell flights, accommodation, or tours. Any bookings you make are directly with third-party providers.

3. Your account

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. One account per person. These terms also apply if you use DIYTravel without an account.

4. Payments

DIYTravel is free to use. Premium features are unlocked with a Trip Pass: a one-time payment for 90 days of access, which does not renew. Trip Passes are currently arranged by contacting us. Payments are processed by Stripe.

Trip Pass (one-time payment)

A one-time payment grants Premium access for 90 days from the purchase date.
Non-renewing: the Trip Pass does not auto-renew. Access ends automatically when the 90-day period expires. We will not charge you again unless you choose to purchase another Pass.
Stacking: if you purchase a Trip Pass while one is still active, the new Pass extends your existing expiry by a further 90 days rather than starting from purchase date.
The Trip Pass is non-transferable and tied to the account that purchased it.

We do not currently offer subscriptions. If we introduce them, we will update these terms first.

Other payment terms

Cancelling within 14 days: if you buy a Trip Pass as a consumer, you normally have 14 days from the day after purchase to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email us at support@diytravel.io.
If you ask us to start straight away: you can ask for Premium access to begin immediately rather than waiting until the 14 days have passed. If you do, you can still cancel within those 14 days, but we may charge a proportionate amount for the access you have already had. Depending on how the Trip Pass is treated in law, the right to cancel may end sooner — but only where the conditions in those Regulations have actually been met, including that we gave you the required information before you bought, that you expressly consented to supply beginning immediately, and that you acknowledged the effect on your cancellation right. We will not treat your cancellation right as lost unless those conditions have been met.
Refunds: outside the cancellation period above, we do not offer refunds for a change of mind. This does not affect your statutory rights: if the service is faulty, is not as described, or otherwise does not meet the standards the law requires, you may be entitled to a remedy, which depending on the circumstances may include a repair, a price reduction or a refund.
Fair use: Premium AI features and saved-trip storage are subject to fair-use limits, so the service stays reliable and affordable for everyone. “Premium” does not mean unlimited AI usage. The limits that currently apply can be found by emailing support@diytravel.io, and we will make them available to you before you buy. We may adjust them where reasonably necessary for reliability, cost, security or to prevent abusive or automated use, but we will not arbitrarily make a material reduction to what an active Trip Pass gives you. Your statutory rights are not affected.
Price changes: we may change prices with at least 30 days' notice. A price change never affects a Trip Pass you have already bought.

5. AI-generated content

Our AI features (part of Premium) can suggest changes to your itinerary and produce destination comparisons, explanations of why a trip suits you, alternative takes on your results, improvements to a day, checks on how well a trip hangs together, packing lists, and cultural and dress-code notes for packing. These are suggestions only and may contain inaccuracies.

Please check the following for yourself before you book or travel:

Availability and opening hours of venues, attractions, and restaurants
Booking confirmations and reservation details
Visa, passport, and travel document requirements
Health and safety advisories for your destination
Local laws and customs
Cultural, religious, and dress-code advice, especially for entry to religious sites

AI can produce outdated, incorrect or invented information, so please do not rely on it as your only source of travel planning information. We cannot promise that AI output will be accurate or complete. This does not affect your statutory rights, or our duty to provide the service itself with reasonable care and skill.

AI access is not unlimited and is subject to the fair-use limits described in §4. We may throttle, limit or suspend AI access for automated, scripted or excessive use.

If you ask for the same thing twice, you may be shown the earlier answer instead of a newly written one.

6. Destination data

Our guidance on when to go, what a trip typically costs and what a place is good for is based on past patterns and is approximate. Cost estimates are typical per-person figures for comparison. They do not include flights and are not live prices. Always check current conditions before travelling.

Where an itinerary names an airport or a flight, it is a suggestion of where a trip usually starts or ends. We do not check flight schedules, routes, prices or availability, and a connection may be needed from where you live.

7. Affiliate relationships

Some booking links on DIYTravel are affiliate links. If you book through these links, we may earn a commission at no extra cost to you. Prices are not increased when you use affiliate links. Our current affiliate partners are GetYourGuide and Viator. Our affiliate partners may change from time to time.

Affiliate relationships do not influence what we recommend. Trips and activities are ordered by how well they fit your answers, never by commission. You are free to book directly with any provider.

8. Third-party services

Bookings are between you and the provider (hotel, tour operator, airline).
We are not a party to any booking transaction.
Complaints, refunds, and cancellations should be directed to the provider, not DIYTravel.
We do not guarantee the availability, pricing, or quality of third-party services.

9. Collaboration & sharing

You control who you invite to your trip.
Invitations are sent by email. The person you invite must accept the invitation before they can access the trip, and may need to create an account first. You can revoke or re-send pending invitations, and unaccepted invitations expire.
Editors can modify itinerary content — you accept this risk when granting edit access.
A share link lets anyone who has the link and is signed in to DIYTravel view the trip. Links are not open to the public web, but anyone you send one to can pass it on, so share them with care.
If two people edit the same part of a trip at the same time, the most recent change is kept and the earlier one may be lost.

10. Intellectual property

Our material: the DIYTravel site and software, its design, the words we write, our destination and trip content, and our matching technology belong to us, or are licensed to us. We do not claim ownership of underlying facts themselves, such as where a place is or when an attraction opens.
Other people's material: some content and data on DIYTravel belongs to others — photographs, partner content and licensed datasets such as GeoNames. It stays theirs, and we use it under the relevant licence.
Your material: your trip content is yours — notes, custom items and bookings you add. You give us permission to store and display it so that we can run the service for you and show it to the people you invite to a trip.
Itineraries generated for you: we do not claim ownership of the itinerary content our AI features generate for you. You may use it for your own travel planning, including sharing it with the people you are travelling with. This is subject to any third-party rights in the underlying material and to applicable law.
You may not scrape, copy or reproduce our destination and trip content, by automated means or otherwise.

11. Service availability

We work to keep DIYTravel available and working properly, but we cannot guarantee that it will always be uninterrupted or error-free. We may carry out maintenance that temporarily affects availability, and will give reasonable notice of planned downtime where we can.

We will keep developing DIYTravel, so features will change over time. Where you hold an active Trip Pass, we will not make a change that materially reduces the Premium features you have already paid for during that Pass, unless we reasonably need to for legal, security or technical reasons. If a change does materially affect you, your statutory rights are not affected.

12. Acceptable use & prohibited content

DIYTravel is a travel planning service. You agree not to submit content that is unlawful, abusive, or harmful. Prohibited content includes, but is not limited to:

Profanity and slurs, especially toward protected groups
Sexually explicit content
Harassment, doxxing, or credible threats of violence
References to illegal activity (e.g. buying or selling controlled substances, weapons, stolen goods, or fraud)
Any content involving the endangerment of minors

We use automated systems to detect prohibited content in user-submitted text, including messages to the AI assistant, itinerary content, booking notes, place names you enter and trip titles. AI-generated content is also screened before being saved.

To keep the service fair and reliable we limit how many searches can be run in a given period, and visitors who are not signed in see a limited set of results. Attempts to get around these limits are a breach of these terms.

Anything on that list is blocked from being saved. General profanity goes no further than that. Slurs, sexually explicit content and references to illegal activity also count as a strike: you are warned twice, and a third strike suspends your account. Threats, doxxing, terrorism and anything endangering children suspend it the first time, and we may report such content to the authorities where the law requires.

A suspension is temporary and read-only — you keep access to your trips but cannot edit them, create new ones or use AI features. A person reviews every suspension and decides whether to reinstate or close the account (§13). Strikes expire after 90 days. These checks apply equally to free and Premium accounts.

13. Account suspension & termination

We may suspend your account immediately, and without notice beforehand, if you:

Seriously or repeatedly breach these terms
Use the service for fraud or illegal activity
Abuse AI features (e.g. automated or excessive requests)
Attempt to scrape, reverse-engineer, or misuse the platform
Engage in conduct that harms other users or the service
Materially or repeatedly breach the acceptable use rules in §12

A suspension is temporary and read-only, as described in §12, and a person reviews every one.

Terminating an account is a separate decision. It is made by a member of our team after that review, not automatically, and it normally follows a suspension. We may terminate your account where you have materially or repeatedly breached these terms. On termination your access ends, and you may request an export of your personal data within 30 days.

If you think we have got it wrong, email support@diytravel.io and ask us to review the decision. A member of our team will look at it again.

If your account is terminated because you have materially breached these terms or the acceptable use rules in §12, no refund will be issued for any unused part of a Trip Pass, except where required by law. This does not affect your statutory rights.

14. Limitation of liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. That includes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for anything else that cannot be limited or excluded under the law that applies to you. Your statutory rights as a consumer are not affected by anything in these terms.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or of us failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when you started using DIYTravel.

To the extent the law allows:

We are not responsible for the acts or omissions of the third-party providers you book with — airlines, hotels, tour operators and booking partners. Those bookings are between you and them (§8).
Our destination information, cost estimates, seasonal guidance and AI output are approximate and may be wrong, and we ask you to check the things listed in §5 and §6 before you book or travel. We are not responsible for losses that result from relying on that information without making those checks.
We supply DIYTravel for personal use. If you use it for any business purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

15. Communications

We send you service emails relating to your account and trips, such as a welcome email, trip-collaboration invitations, summaries of changes collaborators make to your trips, departure reminders, and trip-preparation prompts. These are part of providing the service.

You can manage which optional emails you receive in your account settings, and every marketing-style or digest email includes a one-click unsubscribe link. Some messages — for example collaboration invitations and essential account or billing notices — are necessary to operate the service and are not optional.

16. Governing law

These terms are governed by the law of England and Wales, and you can bring court proceedings about DIYTravel in the courts of England and Wales.

If you are a consumer, that does not take away the protection of any mandatory consumer rules that apply where you live. If you live in Scotland, Northern Ireland or an EU country, you may also be able to bring proceedings in the courts of the country where you live, and we will bring any proceedings against you in those courts where the law requires us to.

17. Changes to these terms

We may update these terms from time to time — for example, to reflect changes to the service or to legal requirements. The “last updated” date at the top will change when we do.

For changes that materially affect you, we will give you reasonable notice by email or in-app notice before they take effect. Continued use of DIYTravel after a change takes effect means you accept the updated terms.

If you hold an active Trip Pass, a change that materially reduces what you have already paid for will not apply to that Pass, unless we reasonably need to make it for legal, security or technical reasons. Mandatory consumer rights are not affected.

Terms of Service